Warranty Policy

EZWheel USA Warranty Terms

Major Electrical Components – 1 Year Defect Warranty

Includes: motor, throttle, controller, battery, bearings, and display.

Mechanical Parts – 6 Months Defect Warranty

Includes: frame parts, brake calipers, brake levers, suspension systems, and rims.

Non-Essential Electrical Components – 3 Months Defect Warranty

Includes: lights, horn, blinkers, and buttons.

Parts and labor are fully covered under the applicable warranty period.
This warranty applies only to manufacturing defects under normal use and does not cover wear, misuse, or damage caused by external factors.

Warranty Exclusions

This warranty does not cover the following:

  • Physical or crash damage caused by accidents, falls, or impacts.
  • Water damage, corrosion, or electrical failure due to moisture or rain exposure.
  • Unauthorized modifications, repairs, or tampering with internal components (battery, motor, controller, or wiring).
  • Damage caused by incompatible or unapproved chargers or power sources.
  • Improper maintenance, lack of regular servicing, or use of incorrect tools.
  • Exposure to extreme weather conditions, salt, sand, or corrosive materials.
  • Overloading beyond the manufacturer’s specified weight limit.
  • Normal wear-and-tear or consumable parts such as tires, inner tubes, brake pads, fenders, kickstands, and brake discs.
  • Cosmetic damage including scratches, dents, rust, or discoloration.
  • Disassembly of components not designated as user-serviceable.
  • Products purchased from unauthorized sellers or without valid proof of purchase.
  • Used or refurbished products unless covered by a separate written warranty.
  • Shipping costs associated with warranty claims or service.

For warranty coverage on Heybike products, please refer directly to the manufacturer’s official warranty policy:
🔗 Heybike Warranty Policy

Velotric Manufacturer Warranty

Velotric e-bikes come with a 2-year limited manufacturer warranty on covered components, with no registration required. A valid proof of purchase is necessary.

Extended Warranty — Effective October 19, 2026

Eligible models can receive additional coverage after approved registration:

  • Electrical Components: Up to 3 years

  • Battery: Up to 3 years or 400 charge cycles, whichever comes first

  • Frame Structure: Up to 10 years

  • Mechanical Parts & Accessories: 1 year

Eligible Models: Nomad 2, Nomad 2X, Breeze 1, Fold 1 Plus, Triker, Discover 3, Discover M, Tempo, Summit 2, and GoMad. The original Fold 1 is not eligible.

Register within 60 days of purchase to activate extended coverage for free. Special eligibility rules apply to earlier purchases through December 31, 2026. All coverage begins on the original purchase date.

For complete warranty terms and registration details:

Warranty coverage is subject to manufacturer eligibility requirements, limitations, and exclusions.

For any other warranty inquiries or to file a claim, please contact our customer support team.

EZWheel USA